FileZilla FTP "Failed to retrieve directory listing" Error.

When I use FileZilla to connect to my FTP I get an error like this:


Response: 200 PORT command successful. Consider using PASV.
Command: LIST
Error: Connection timed out
Error: Failed to retrieve directory listing


If you have a similar problem with Filezilla, and the problem persists even when the Windows Firewall is disabled, here is what you need to do:

Open Filezilla, go to Edit -> Settings
Click on Connection -> FTP: Choose Active
Click on Connection -> FTP -> Active Mode: Select "Ask your operating system for the external IP address"
Click on Connection -> FTP -> Passive Mode: Choose Fall Back to Active Mode
Press OK.

Try connecting to your FTP account once again.

  • 106 Users Found This Useful
Was this answer helpful?

Related Articles

How to create an FTP account in cPane

An FTP account is used to upload and manage files on your web site. You can give different...

What is Ftp?

FTP stands for File Transfer Protocol. It is the standard manner by which files are transferred...

Can I use FTP before my domain has propagated?

Yes you can. To do this you must use your IP  from your setup email as the FTP address. Login...

What username do I use for FTP?

For the main account, or any resold accounts you create, the username of the account can be used...

Do you support anonymous FTP ?

No, for security purpose we do not support anonymous FTP.